Shipping policy

Last updated: 20 August 2026

The preorder

House of Aurea West Country Ghee is offered as a limited paid preorder.

  • Price: AED 220 per 350ml jar
  • Payment: charged in full at checkout
  • First production: 500 jars
  • Expected delivery: December 2026

Placing a preorder reserves your jar from the first production. It does not mean the product is ready for immediate dispatch.

Where we deliver

We deliver throughout the GCC:

  • United Arab Emirates
  • Saudi Arabia
  • Kuwait
  • Qatar
  • Bahrain
  • Oman

Shipping is complimentary on every order to a valid, courier-serviceable address within these countries. We do not deliver to PO boxes. Availability for remote locations may depend on our courier network.

Delivery timing

We expect preorder deliveries to take place during December 2026. This is an estimated delivery window rather than a guaranteed date. Production, import clearance, customs, food-safety checks, weather, courier capacity or other events outside our reasonable control may affect timing.

We will send an order confirmation after checkout and a dispatch confirmation when your order leaves us. The dispatch email will include tracking information where available.

If the expected delivery window changes materially, we will contact you and provide an updated estimate. You may cancel for a full refund at any time before dispatch.

Customs, duties and taxes

Cross-border orders within the GCC may be subject to customs clearance in the destination country. Where any import duty, tax or clearance fee applies and is not collected at checkout, it remains the responsibility of the recipient unless we state otherwise at checkout.

Delivery information

Please provide a complete address, building or villa number, area, city, country, mobile number and any access instructions required by the courier. You are responsible for ensuring that the details supplied at checkout are accurate.

Contact care@hofaurea.com as soon as possible if you need to change your address. We cannot guarantee an address change after dispatch.

Receiving your order

Please arrange for someone to receive the parcel. If the courier cannot complete delivery because the address is incorrect, access is unavailable, or no one is present, the courier may attempt redelivery or return the parcel to us. Additional delivery costs caused by incorrect information or repeated failed delivery may be charged where permitted by law and disclosed before redelivery.

Food handling in transit

Ghee may soften or liquefy in warm conditions and become firm again at a cooler temperature. This natural change in texture does not by itself mean the product is defective. Always follow the storage and use instructions on the jar.

Damaged or missing deliveries

If the parcel arrives damaged, leaking, incomplete or incorrect, please photograph the outer packaging, delivery label, jar and seal before disposing of anything. Contact care@hofaurea.com as soon as possible with your order number. See our Refund Policy for the available remedies.

Risk and ownership

Risk in the product passes to you when it is delivered to you or a person authorised by you. Ownership passes once we have received full payment and delivery has taken place, subject to applicable law.

Contact

Email: care@hofaurea.com
Phone: +971 52 907 7735