Terms of service
Last updated: 20 August 2026
These Terms & Conditions govern your use of aureaghee.com and your purchase of products from House of Aurea. By using the website or placing an order, you agree to these Terms.
1. About us
The website and products are operated and sold by:
HOUSE OF AUREA FLAVOURS & FRAGRANCES TRADING L.L.C.
Trade Licence No. 1632572
Commercial Register No. 2881598
Dubai Chamber No. 690297
Office 2-C45, SABAH 2 Building, Jabal Ali Industrial First, Dubai, United Arab Emirates
Email: care@hofaurea.com
Phone: +971 52 907 7735
2. Eligibility
You must be at least 18 years old and legally capable of entering into a contract to place an order. You must provide accurate, current and complete information at checkout.
3. Product information
We take reasonable care to present product descriptions, ingredients, origins, sizes and images accurately. Screen settings and natural batch variation may affect the appearance of colour and texture. Packaging may be updated where this does not materially change the product.
House of Aurea West Country Ghee is a food product made from cow's milk. Read the product label and ingredient information before use. Product information on the website is not medical advice and is not intended to diagnose, treat, cure or prevent any disease.
4. Paid preorders
House of Aurea West Country Ghee is offered as a paid preorder at AED 495 per 350ml jar. Payment is taken in full at checkout. The expected delivery window is December 2026.
Your order confirmation acknowledges that we have received your preorder; it does not confirm dispatch. We reserve the right to reject or cancel an order for a legitimate reason, including suspected fraud, payment failure, inaccurate product or price information, legal or regulatory restrictions, or inability to supply the product. If we cancel an order after payment, we will issue a full refund.
You may cancel your preorder for a full refund before dispatch in accordance with our Refund Policy.
5. Price and payment
Prices are displayed in UAE dirhams. Prices include VAT where applicable unless the website clearly states otherwise.
Shipping is complimentary on every order delivered within the GCC (United Arab Emirates, Saudi Arabia, Kuwait, Qatar, Bahrain and Oman). Any charge that does apply will be displayed at checkout before you pay. Cross-border orders may be subject to customs clearance in the destination country; where any import duty, tax or clearance fee applies and is not collected at checkout, it remains the responsibility of the recipient unless we state otherwise at checkout.
You authorise us and our payment providers to charge the amount shown at checkout. We do not store full payment-card details when payment is processed by an authorised third-party provider.
6. Delivery
We deliver throughout the GCC. Delivery timing is an estimate. We will take reasonable steps to deliver during the published window and will notify you of a material change. Full delivery terms appear in our Shipping & Preorders Policy, which forms part of these Terms.
7. Refunds and returns
Our Refund Policy forms part of these Terms. Because ghee is a food product, opened, used or seal-broken jars are not eligible for change-of-mind returns. This restriction does not apply where the product is defective, unsafe, materially misdescribed, incorrect or otherwise eligible for a remedy under applicable law.
8. Promotions
Promotional offers are subject to their stated terms, availability and any required regulatory approvals. Unless stated otherwise, promotions cannot be combined, exchanged for cash or applied retrospectively.
9. Website use
You may use the website only for lawful personal purposes. You must not misuse the website, attempt unauthorised access, introduce malicious code, interfere with its operation, scrape content at scale, or use our content or trademarks without permission.
10. Intellectual property
The website and its text, photographs, artwork, packaging, trade names, logos, graphics and other content are owned by or licensed to House of Aurea and are protected by applicable intellectual-property laws. No rights are transferred to you except the limited right to use the website for personal shopping.
11. Third-party services and links
The website may use or link to third-party services, including payment, analytics, communications and delivery providers. Those services may have their own terms and privacy notices. We are not responsible for an unrelated third-party website that we do not control.
12. Liability
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, or limits any mandatory consumer right.
To the extent permitted by law, we are not responsible for losses that are not a foreseeable result of our breach, for business losses arising from a consumer purchase, or for delay or failure caused by events outside our reasonable control. Our responsibility for a product remains subject to all mandatory food-safety, product-liability and consumer-protection obligations.
13. Privacy
Our handling of personal data is described in our Privacy Policy.
14. Changes to these Terms
We may update these Terms to reflect legal, regulatory, operational or service changes. The version displayed when you place an order will apply to that order, unless a change is required by law or is more favourable to you.
15. Governing law and disputes
These Terms are governed by the laws of the United Arab Emirates and the applicable laws of the Emirate of Dubai. The competent courts of Dubai will have jurisdiction, subject to any mandatory consumer right or dispute process that applies in your country of residence.
Please contact us first so we can try to resolve any concern promptly. You may also have the right to submit a complaint to the competent consumer-protection authority.
16. Contact
Email: care@hofaurea.com
Phone: +971 52 907 7735
Postal address: Office 2-C45, SABAH 2 Building, Jabal Ali Industrial First, Dubai, United Arab Emirates